Shipping Policy

Each Atratus piece is made by hand with care and intention. Because many pieces are made to

order, please review the following shipping information before placing your order.

Processing Times

Ready-to-ship items are typically prepared for shipment within 5–7 business days.

Ready-to-ship rings that require resizing need an additional 2 weeks for processing before

shipment.

Made-to-order pieces have an estimated production timeline of 4–6 weeks before shipment.

Custom projects have an estimated production timeline of 6–10 weeks, depending on the

design, materials, and complexity of the piece.

If you are ordering for a specific date, please reach out before placing your order to discuss

availability and timing.

Please note that all processing times are estimates and do not include shipping transit time.

Orders are shipped via UPS using tracked and insured shipping. A flat shipping rate is applied

at checkout. All packages are insured.

Orders valued at over $500 require a signature upon delivery to help ensure the safe arrival of

your jewelry. If you would prefer to opt out of the signature requirement, please contact me after

placing your order.

Please note that if you choose to waive the signature requirement, you assume responsibility for

the package once it is delivered according to the shipping carrier’s records, including the risk of

loss or theft. Please be aware that waiving the signature requirement may affect eligibility for

insurance coverage or claims, depending on the carrier’s terms.

Orders are shipped to the address provided at checkout. Please double-check your shipping

information before completing your purchase, as incorrect or incomplete addresses may result

in delivery delays or additional fees.

Once your order has shipped, you will receive tracking information so you can follow its

progress. Delivery times vary depending on the destination and shipping carrier and are outside

of Atratus's control.

If your package is delayed, tracking has not updated, or your order is marked as delivered but

cannot be located, please contact me at atratusjewelry@gmail.com.

I’ll do my best to help investigate the issue with UPS and determine the appropriate next steps.

Because all orders are insured, claims for lost or damaged shipments may be submitted when

applicable.

Please contact Atratus before filing a shipping claim or taking any other action so I can help

coordinate the process.

Atratus ships internationally. International orders may be subject to customs duties, import

taxes, or other fees imposed by the destination country. These charges are the responsibility of

the customer and are not included in the purchase price or shipping cost.

International delivery times may vary due to customs processing, import requirements, and

other factors outside of Atratus's control.

Customers are responsible for providing accurate shipping information and ensuring that their

order complies with applicable import regulations.

If you have questions about your order, shipping timelines, or delivery, please contact me at

atratusjewelry@gmail.com. I’m always happy to help.